Customer Service Expert – AI Career Guidance Evaluator

Customer Service Expert – AI Career Guidance Evaluator

About the Role

What if your years of customer service experience could directly shape how AI guides the next generation of professionals through their careers? We're looking for experienced Customer Service professionals in the New York area to help train, evaluate, and improve next-generation AI systems — ensuring they deliver accurate, practical, and realistic career guidance.

This is a fully remote, flexible contract role. No AI background needed — just deep professional experience in customer-facing roles and a sharp eye for what real career advice looks like.

• Organization: Alignerr
• Type: Hourly Contract
• Location: Remote
• Commitment: 10–40 hours/week

What You'll Do

• Review career-related questions submitted by professionals at different stages of their customer service careers
• Write high-quality "golden answers" that reflect expert-level career guidance within the customer service field
• Create objective evaluation rubrics used to assess AI-generated career advice
• Identify inaccurate, unrealistic, or incomplete recommendations generated by AI systems
• Contribute your real-world industry knowledge to improve AI career coaching capabilities
• Work independently and asynchronously on your own schedule

Who You Are

• Meaningful professional experience in Customer Service, Customer Support, Client Services, or Call Center Operations
• Strong understanding of customer-facing roles, career ladders, and growth opportunities in the field
• Excellent written communication skills — you can explain things clearly and concisely
• Able to provide practical, actionable, and realistic career advice rooted in real experience
• Self-motivated and reliable when working independently
• No prior AI or tech experience required

Nice to Have

• Team Lead, Supervisor, or management experience in a customer service environment
• Experience training, coaching, or mentoring customer service professionals
• Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot
• Quality assurance, performance coaching, or workforce management background
• Customer Success experience

Why Join Us

• Help shape how AI systems provide career guidance to customer service professionals
• Fully remote and flexible — work when and where it suits you
• Freelance autonomy with the structure of meaningful, task-based work
• Contribute expertise from your own profession to projects that matter
• Work on cutting-edge AI evaluation projects alongside leading research teams
• Potential for ongoing work and long-term contract opportunities as new projects launch