Customer Service Expert – AI Career Evaluation Contractor

Customer Service Expert – AI Career Evaluation Contractor

About the Role

What if the career knowledge you've developed in customer service could directly improve how AI guides professionals across Canada and beyond? We're looking for experienced Customer Service professionals in Toronto and the Greater Toronto Area to evaluate and improve next-generation AI career guidance systems — making sure they reflect what a real customer service career actually looks and feels like.

This is a fully remote, flexible contract role open to professionals with meaningful experience in customer-facing work. No AI or tech background required — your expertise in the field is what we need.

• Organization: Alignerr
• Type: Hourly Contract
• Location: Remote
• Commitment: 10–40 hours/week

What You'll Do

• Review career-related questions from professionals at various stages of a customer service career
• Write high-quality "golden answers" that reflect expert-level, realistic career guidance within the field
• Develop evaluation rubrics to objectively assess and score AI-generated career advice
• Identify AI-generated recommendations that are inaccurate, incomplete, or disconnected from real-world practice
• Contribute your industry knowledge to help AI career coaching tools become more useful and accurate
• Work independently and asynchronously — entirely on your own schedule

Who You Are

• Meaningful professional experience in Customer Service, Customer Support, Client Services, or Call Center Operations
• Strong understanding of how customer service careers develop — roles, skills, progression, and challenges
• Excellent written communication skills in English — clear, concise, and authoritative
• Able to give career advice that is practical, grounded, and genuinely useful
• Self-motivated and dependable when managing your own workload remotely
• No prior AI, academic research, or technology experience required

Nice to Have

• Team Lead, Supervisor, or management experience in a customer service environment
• Experience coaching, training, or developing customer service agents
• Familiarity with CRM tools such as Salesforce, Zendesk, or Freshdesk
• Background in quality assurance, contact center operations, or workforce management
• Customer Success or client relationship management experience

Why Join Us

• Help define how AI systems support career growth in the customer service profession
• Fully remote and flexible — work from anywhere in Canada on your own schedule
• Freelance autonomy with structured, meaningful, task-based work
• Make direct use of your professional expertise in a new and impactful context
• Work on cutting-edge AI evaluation projects with leading research organizations
• Potential for ongoing work and long-term contract opportunities as new projects launch